Shipping Policy
Contact: support@zanelejohannesburg.com
Thank you for choosing Zanele Johannesburg.
We take great care in the preparation, inspection, and delivery of every order. Below you will find all the information regarding our shipping process and estimated delivery times.
1. Order Processing
Each order is carefully prepared before shipment to ensure the quality and accuracy of every item.
Orders placed from Monday to Friday are processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email including your tracking number and carrier information.
We recommend checking your inbox regularly to stay updated on the progress of your delivery.
2. Delivery Times
Our deliveries are handled by trusted international logistics partners. Estimated delivery times are as follows:
- South Africa: 5 to 10 business days
- Other international destinations: 7 to 14 business days
These delivery times are estimates and may vary during periods of high demand, due to customs procedures, or because of local transportation conditions.
Every Zanele Johannesburg order deserves special attention — a short wait for exceptional quality.
3. Shipping Costs
Free shipping is available on all orders, regardless of the order value or destination.
Zanele Johannesburg is committed to providing a transparent shopping experience, with no hidden shipping fees or unexpected additional charges at checkout.
4. Order Tracking
As soon as your order leaves our logistics centre, you will receive an email containing your tracking number and a direct link to track your package.
Tracking information generally becomes active within 2 to 3 business days after shipment.
If you experience a delay or any issue with your tracking information, please contact our Customer Service team at support@zanelejohannesburg.com. Our team will be happy to assist you as quickly as possible.
5. Shipping Origin and Logistics
All Zanele Johannesburg orders are shipped from our international logistics centres to ensure continuous availability of our collections and responsible inventory management.
Depending on the customs regulations of the destination country, import taxes or customs duties may apply. Any such charges are the responsibility of the customer and are not included in our prices.
6. Unsuccessful Deliveries
If a package cannot be delivered due to an incorrect address, refusal by the recipient, or prolonged absence, it may be returned to the sender. In this case:
- A new shipment may be arranged, subject to additional reshipping costs.
- A refund, where applicable, will be processed once the returned package has been received and inspected.
To avoid delays, please carefully check that your delivery address is correct before completing your order.
7. Order Assistance
Our Customer Service team is available for any questions regarding shipping, tracking, or delivery times.
Contact us at support@zanelejohannesburg.com and include your order number.
Our team is committed to providing attentive and responsive support to ensure that your Zanele Johannesburg experience is smooth from payment through to the delivery of your order.